Listening to You, Growing Together: 2025 Member Survey Results

We’re pleased to share that we continue to see strong membership experience scores and we are grateful for everyone who took time to provide feedback.  

In November 2025, YMCA WorkWell ran a national Member Experience Insight Survey and received feedback from more than 30,700 YMCA members across Canada. Here at YMCA Hamilton|Burlington|Brantford, we’re grateful to the 2,406 members who shared their experience across our five Health & Wellness locations.

We’re excited to share what we heard, highlighting both the areas where members feel we’re doing well and where we will focus our efforts to enhance your YMCA experience.

Key Strengths

These are our top Insight Scores (on a scale of 1–100). We’re proud to report these strengths, as we believe they reflect the values and dedication of our staff and members:

• 93 – Inclusion: Members believe our Y is an inclusive environment where they are accepted for who they are.

• 92 – Safety: Members believe our Y is a safe place for them and/or their family.

• 92 – Well-Being: Members believe their experience at the YMCA had a positive impact on their personal wellbeing.

   

Areas We Will Focus On

The following areas will be the primary focus of our efforts in the coming year to enhance your experience:

• Celebration and Encouragement: Ensuring members feel that Y staff/volunteers celebrate their achievements and milestones, while also encouraging them and/or their family to participate in new activities at the Y.

• Convenience: Ensuring members feel that they are able to find workout times/classes that work for their schedule.

• Parent/Family Convenience: Ensuring parents/guardians and families feel that children’s programs and/or swim lessons are as convenient as possible for their family.