At YMCA Wanakita, the health and safety of our campers, families, staff and volunteers is our top priority. We are responding to the Coronavirus Disease (COVID-19) situation and have temporarily closed YMCA Wanakita and cancelled Spring programs. Read our Letter to Camp Families.
Monday, March 23rd - Like many others, our phone lines are currently experiencing connection issues. Our provider is aware of the issue. If you are trying to reach us and cannot connect, please keep trying.
At the YMCA, the health and safety of our participants, staff and families is our number one priority. We are responding to the Coronavirus Disease (COVID-19) situation including the closures of YMCA Health, Fitness & Aquatics centres and YMCA Child Care Centres until April 5, 2020. For the latest updates about cancellations and closures, please visit: Covid-19
The YMCA of Hamilton|Burlington|Brantford is committed to service excellence in the delivery of YMCA programs, services and supporting our charitable mandate.
We recognize that from time to time there may be concerns or complaints and that you need mechanisms to do so. This policy is intended to create a transparent, timely, and fair method of responding to complaints.
If you have a complaint or concern, you are encouraged to discuss the matter with the staff who is most connected to the concern/situation, either in person, by phone, or by email. If your complaint is not resolved or if you are uncomfortable discussing the issue with the relevant person, you can inform the supervisor, manager, or General Manager for the program or service. This informal process can be used to resolve many inquiries or matters of simple error that can be corrected to your satisfaction.
If you have been unable to resolve your concern through the informal process described above, a formal
complaint may be made in writing to:
c/o Vice President, Communications
YMCA of Hamilton/Burlington/Brantford
79 James St South, Hamilton, ON L8P 2Z1
or via email to email@example.com
Please provide your contact information, as the YMCA will not respond to anonymous complaints. If you
are unable to register the complaint in this manner due to a disability, you may contact the YMCA to
request accommodation, which will be provided appropriate to your needs and circumstances.